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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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aleeisha carr

September 11, 2024

5  out of  5
rating by aleeisha carr
"My family has been doing business with Natacha Jocelyn State Farm collectively for over 30 years, and I can confidently say the team is amazing! They are professional, attentive, and always go above and beyond to meet their clients' needs. The whole team are gems—knowledgeable and always ready to assist, and Natacha leads the team with such care and expertise. After all these years, they continue to make the process easy and stress-free. These are definitely the people you want to do business with. Highly recommend them for all your insurance needs!"
We responded:
"Thank you so much for sharing your positive experience with our agency! You have remained our family for a long time. Our team’s professionalism and customer care make us stand out. We are always ready to assist. The girls’ leadership and expertise add to the overall positive experience. It’s impressive that even after 30 years, we continue to make the process easy and smooth for you. We are truly grateful and it’s always a pleasure to serve you."
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Victor Nainani

September 10, 2024

5  out of  5
rating by Victor Nainani
"Great customer service and always ready to help. Keep up the great work!"
We responded:
"Hey Victor! Thank you so much for your review. It's our goal to always be ready to help and provide the best service possible. We are always happy to serve and look forward to assisting you in the future."
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Sara Norris

September 6, 2024

5  out of  5
rating by Sara Norris
"Erica was amazing. I’m not a fan of phone calls so she did everything over text and email for me. Totally efficient and so very kind. Having 2 daughters on my car insurance can be expensive, but Erica got me the best price."
We responded:
"Hey Sara! Thank you so much for your review. We are glad that Erica was able to accommodate you with great service. Having your daughters on your policy can seem overwhelming. This is where our team comes in to relieve your worries with assurance in providing the best rates. We look forward to serving you in the future."
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Zack McPherson

September 5, 2024

5  out of  5
rating by Zack McPherson
"Erica has been a tremendous help to me as I navigated auto insurance for the first time by myself!"
We responded:
"Hey Zack! We are happy that we were able to serve you and make your first solo ride smoother. Erica is very good when it comes to navigating our customers to ensure they get the best experience possible. Our team is here for you anytime to assist with all of your concerns and needs! Thank you for your kind review."
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Derric Glenn

September 5, 2024

5  out of  5
rating by Derric Glenn
"Ruquiayah Rosado is an awesome agent. We need more folks like her on the job!!"
We responded:
"Hey Derric! Thank you so much for your review. You are absolutely right! Ruquiayah is an awesome agent and a great asset to our team. We are grateful that you got a chance to experience the service that she provides to our customers. We look forward to serving you in the future."
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David Daniels

September 3, 2024

5  out of  5
rating by David Daniels
"I've been with this agency for years, and I have nothing but great things to say. If you're looking for a personal agent, I highly recommend giving them a call."
We responded:
"Hey David! Thank you so much for your 5-star review and loyalty with our agency. We feel that our customers are like family, so that makes you one of ours. Thank you again for your recommendation."
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DeJuan Luke

August 31, 2024

5  out of  5
rating by DeJuan Luke
"I can’t say enough about the continued 5-Star experience I CONSISTENTLY receive from Natasha and her staff. I’ve been with Natasha for about 20 years, and “Speed of the Leader, Speed of the Team”. Donna provided EXCEPTIONAL service today, and it’s this level of service that makes me look forward to being a longtime customer for another 20 years!"
We responded:
"Hey DeJuan! We truly appreciate your awesome review. Your 20 years of loyalty keep our team's momentum going strong. It speaks volumes about our agency. Donna is an awesome asset and team player. She would be proud to know that she has made a positive impact. Thank you for allowing us to serve you. We look forward to many more years!"
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Ashley Cooper

August 30, 2024

5  out of  5
rating by Ashley Cooper
"Erica was great! She was extremely helpful, very knowledgeable, listened to my needs, and was able to get me the best rates for my situation. I’m referring everyone!"
We responded:
"Hey Ashley! Thank you so much allowing our team to cater to your specific insurance needs. Our goal is to always provide the best care and service to our customers. Erica is truly awesome, and we are grateful that she was able serve you. We value and appreciate your review. "
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AWSHOTME

August 28, 2024

5  out of  5
rating by AWSHOTME
"Amazing staff!"
We responded:
"Thank you so much for your 5-Star review and kind words. We look forward to serving you in the future. "
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Loretta Ferguson

August 27, 2024

5  out of  5
rating by Loretta Ferguson
"I Love NATACHA JOCELYN AND HER TEAM THEY ARE ALWAYS HELPFUL AND NICE"
We responded:
"Hey Loretta! It's always wonderful to have a positive experience with our team. Thank you for your kind words."
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Oj Malék

August 27, 2024

5  out of  5
rating by Oj Malék
"Definitely encourage everyone to get with this specific agency. They offer extensive services & top tier customer service. This office worked diligently to provide the best policy to meet my needs. Hands down THE BEST!!! Let this be your confirmation to go ahead & make them your insurance provider."
We responded:
"Hey Oj! Thank you so much for taking the time to share your positive experience with us. It's great to know that our team assisted you with the best policy to meet your needs. Your confirmation goes a long way in helping others to choose our agency. We look forward to continuing to serve you."
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Natalya Perez

August 26, 2024

5  out of  5
rating by Natalya Perez
"The team at this office was very helpful and kind. They saved me a lot of money"
We responded:
"Hey Natalya! Thank you for your kind words. It's always a pleasure to know that our team provides great service and savings! We look forward to continuing to serve you. "
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Shena Decquir

August 20, 2024

5  out of  5
rating by Shena Decquir
"I absolutely love Natacha Jocelyn and her State Farm associates! If I could submit a 10 star review rating I most definitely would do so! Natacha has been an absolute Godsend to my husband and I. She and her team are well knowledgeable and has the best personality and customer service that we’ve ever dealt with from an insurance agent. I highly recommend anyone to contact her with ANY & ALL of your insurance needs. Thank me later😁 I promise you won’t regret it! ⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for sharing your positive feedback about our team! It's great to hear that we have provided excellent customer service and in handling your insurance needs. We appreciate your kind words. If you have any other questions or need further assistance, feel free to let me know!"
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Tricia Love

August 9, 2024

5  out of  5
rating by Tricia Love
"The customer service team is Amazing EVERY-TIME I call 📞 👏🏼👏🏼👏🏼🙌🏼🙌🏼🙌🏼 I usually speak to Erica and you would think we’ve been knowing each other our whole lives! She is friendly, insightful and get this y’all 👀 She even recognizes me by my voice when I call in! We immediately share laughter at hello! It’s like a whole family reunion when we get together once a month to chat make my payments🤣‼️ She’s professional, efficient, and goes above and beyond the call of duty every time we speak! Much appreciated! From Ms. Jocelyn to every member in between You all are Amazing!!!!! Thank you! ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for sharing your positive experience with the customer service team! It sounds like Erica has made a great impression on you with her friendly approach. It's wonderful that she recognizes you by your voice and creates a welcoming atmosphere during your calls. It's always a pleasure to have a representative who goes above and beyond to provide excellent service. We are grateful for your appreciation with Erica and our team!"
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Jesse Rosado

August 9, 2024

5  out of  5
rating by Jesse Rosado
"I had a great experience with Natacha's office when switching my insurance provider to State Farm. Her office rep was very knowledgeable and explained to me clearly each coverage limit and its meaning. She reviewed each line item with me and answered my questions. And best of all, I saved money on Home Owners and Auto insurance!"
We responded:
"Thank you, Jesse for the feedback! It's always good to know the great service that we provide to our customers in addition to the perks of great savings! We look forward in continuing to serve you in the future."
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Christina Schuster Kerns

August 7, 2024

5  out of  5
rating by Christina Schuster Kerns
"I have been with the Jocelyn Agency since I was a young 23 year old adult and Natacha really took me under her wing to educate me and guide me on the best polices available to me. I have every kind of insurance you can have with the agency. We have renters, car, boat, and life insurance and Natacha and all of her office have had a hand in helping me with my policies over the last 10 years. My husband buys, sells, and trades all the time and they never get sick of me changing, adding or replacing policies. Their customer service is unmatched and I love that I receive personal service every time and at an agency where I feel 100% taken care of all the time! What are you waiting for?! Get your policy today!"
We responded:
"Hey Christina! Thank you so much for taking the time to share your positive experience with us! Having all of your insurance needs, including renters, car, boat, and life insurance, handled by the agency shows the level of trust and satisfaction you have with our services. We understand the importance of personalized customer service, and it's great to know that you feel 100% taken care of at the Jocelyn Agency. "
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Tayler Valdez

August 7, 2024

5  out of  5
rating by Tayler Valdez
"We worked with Erica and she was absolutely fantastic! Very quick to respond, got us a great rate, and a joy to work with. I highly recommend this team!"
We responded:
"Hey Tayler! Thank you for sharing your positive experience with Erica and the team. It's great to hear that she provided you with fantastic service and was quick to respond to your needs. We look forward in continuing to serve you!"
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charmaine roberts

August 6, 2024

5  out of  5
rating by charmaine roberts
"I want to give a BIG thanks to Erica for always being professional and so efficient."
We responded:
"Hey Charmaine! Thank you for your feedback and the kind words regarding Erica and her professionalism! We will be sure to let her know how you appreciate her."
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Tanisha Turner

July 3, 2024

5  out of  5
rating by Tanisha Turner
"Natacha Jocelyn and her team are like a 5 star hotel! They are here to make the headache of insurance shopping a pleasure. Today, I spoke with Erica to get a quote for my car. She was so refreshingly pleasant and professional over the phone. She was genuinely interested in helping me, and gave me a great perspective for deciding what level of coverage I would need. Hands down, this is the agency you want to use. Highly recommend!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that we provided you with a 5-star experience, comparable to a luxury hotel! It's our goal to make insurance shopping a pleasant and hassle-free experience for our clients. We're glad that Erica was able to assist you in a pleasant and professional manner. We appreciate your recommendation and look forward to continuing to provide excellent service to you and all our valued clients."
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Latesha Turner

June 14, 2024

5  out of  5
rating by Latesha Turner
"The Team at Natacha’s office is very helpful. I never have any issues when I want to add or change something with my policies."
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Teresa Richardson

May 30, 2024

5  out of  5
rating by Teresa Richardson
"Trust me when I tell you, EVERYONE in Natacha's office is so professional and eager to help with any question or concern I have, regardless of how big or small. Love them so much! ❤️"
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Gregory Denmark

May 29, 2024

4  out of  5
rating by Gregory Denmark
"Thank for the fast response and services"
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D Wright

May 24, 2024

5  out of  5
rating by D Wright
"Natacha Jocelyn and her staff are amazing, very knowledgeable and accommodating.. I wouldn't trust anyone else with my insurance policies"
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Rolin Leiva fajardo

May 23, 2024

5  out of  5
rating by Rolin Leiva fajardo
"Buen servicio atención inmediata Erika Natasha Y el grupo con que ellos trabajan tienen una atención bonita para con los clientes gracias a ellos ya tenemos varios años años con State Farm nunca hemos tenido problema"
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Robert Stephens

May 22, 2024

5  out of  5
rating by Robert Stephens
"Natacha Jocelyn’s State Farm office has a friendly staff that keeps you informed and provides premier customer service. If you’re looking for an agent in the Lawrenceville/Dacula/Winder area, I highly recommend Natacha and her team."