State Farm® Insurance Agent Natacha Jocelyn

"On February 16, while traveling to New Jersey. Conswella made what was a very difficult day easier to bare. My tire blew out. Conswella went above and beyond. She called a tow truck company and then called ahead to a tire shop and told them we were on the way. What I thought was gonna set me back a few hours, took less than 90 minutes. She said she was just doing her job. For me, it meant more than that. Grateful and Thankful!!!"

"My name is Tina S and Correen King helped me today with a billing issue. I honestly thought the issue would be very difficult to resolve but Correen was extremely responsive. She took my information and resolved the issue for me faster than I expected. I really appreciate her service and she is an amazing asset for State Farm. Thank you so much Correen. You're the Best!!!"

"My agent Natacha, really goes beyond the call of duty to help her customers! Every concern I had about my homeowners insurance was addressed and EXPLAINED in such a professional and informative manner, allowing me to make informed changes that actually put more money into my pocket. I've been with State Farm for years and am proud to say that they are worth every cent. I'm a happy customer for sure. Thanks Natacha"

"This team offered nothing better than some of the worst customer service I have ever received. My family and I were unfortunate to have our policies of over 20 years transferred over with our former agent’s retiring. Over the course of the roughly 5 years I interacted with this team, it was awful. Address changes were like pulling teeth, and left my family member receiving notices of cancellation because they couldn’t get their act together, and it took nearly 3 years to get it all made right - all with zero contact from upper management, and lovely attitudes from the horrible reps I spoke with. Fast forward several years later to having more issues, so I opted to cancel. The cancellation process was so poorly explained (I assume to make the process more difficult than people are willing to go through) that it took nearly 3.5 weeks just to get the policy terminated, not including nearly a month from my initial cancellation request that went ignored. I finally received disbursement for the cash value of my policy on 2/12, and my initial call was on December 19th of last year. Natacha did try to apologize for the broken situation by the time I canceled my policy of 25 years, saying that she was not aware of the issues I had been having. If your sole responsibility is to ensure that your clients have a good experience, I shouldn’t need to escalate to you every little problem. Train your team to let you know of issues so that you can do YOUR job and make it right. She made ZERO interactions with me until I called in IRATE with the situation, and demanded to speak with my agent. Then, to cap it all, she made excuses saying that she had a large turnover in recent months. Proper training reduces turnover - this is a you problem, not me. Absolutely unreasonable in terms of customer service. I work in CS for a living, and I’ve never seen such poorly managed representatives to what used to be a great brand. I get better customer service for $15/mo from Netflix, and I haven’t been with them for over 2 decades. Get it together. Those inquiring, save yourself the trouble and go to a different agent who knows what they’re doing. Thankfully I have USAA and will never use State Farm for any services again."