State Farm® Insurance Agent Natacha Jocelyn

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Morgan Floyd

March 22, 2025

5 out of 5

"Worked with Erica she was amazing and made the process simple and fast."

Mimi Baby

February 28, 2025

5 out of 5

"I called Natacha Jocelyn's office to get new insurance with Statefarm because I was tired of being completely dissatisfied with other companies. Ms. Erica answered the call and took exclusive and immediate care of me. She was extremely professional and knowledgeable and really came through for me in my time of need. The service was fast and prompt. I am truly grateful for the impeccable service I received today and the huge savings I received by calling this office today. Thank you."

We responded:

"Hey Mimi! Thank you so much for your review! Our team is dedicated to ensuring our clients feel supported and informed, and it’s wonderful to know that Eria was able to meet your needs efficiently. Your satisfaction and gratitude mean a lot to us, and we’re so glad to have been able to assist you in finding significant savings. If you have any further questions or need assistance in the future, please don’t hesitate to reach out."

Ain Muccular

February 25, 2025

5 out of 5

"I had an excellent representative through this office, Erica Hooper. She was very patient and extremely knowledgeable. She answered all of our questions thoroughly and gave us explicit next steps so we knew exactly what to expect throughout the process. Life insurance is a very important but often avoided product because it can be a sensitive topic but Erica handled my family with great care."

We responded:

"Hey Ain! Thank you so much for your thoughtful review! We're delighted to hear that Erica provided you and your family with such excellent support and guidance during your life insurance process. We understand how important and sensitive these discussions can be, and it’s wonderful to know that Erica’s patience and knowledge made a positive impact. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here for you!"

Takiyah Garman

February 18, 2025

5 out of 5

"I recently changed my insurance to State Farm. Erica was so patient and very knowledgeable throughout the entire process. Thank you for the five star treatment State Farm team!"

We responded:

"Hey Takiyah! Thank you so much for your kind words! We're thrilled to hear about your positive experience with Erica and the State Farm team. Providing excellent service and support is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Welcome to the State Farm family!"

Johnny Dorvilien

January 30, 2025

5 out of 5

"Great customer service."

We responded:

"Hey Johnny! Thank you so much for your review! We are happy to hear that we provide great customer service. This means a lot to us. We look forward to serving again in the near future."

Pearlie Jones-Mackey

January 23, 2025

5 out of 5

"I had an awesome experience . I’d definitely recommend this agent to anyone that needs help with insurance of any kind. Thank you guys so much for being so helpful and professional. My experience with you guys was definitely worthy of a 5 star rating."

We responded:

"Hey Pearlie! Thank you so much for your kind words and for taking the time to share your experience! We're very happy to hear that you had an awesome experience with our team. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with your insurance needs. If you ever need anything in the future, don't hesitate to reach out. Thanks again for the 5-star rating!"

Thea Waters

January 16, 2025

5 out of 5

"I really appreciate it when someone goes the extra mile to ensure I get the best product and services for my needs. Ruquiayah absolutely delivered that and provided us with great protection and at a great price. Thank you!"

We responded:

"Hey Thea! Thank you so much for your kind words! We're thrilled to hear that Ruquiayah went above and beyond to meet your needs and provide you with excellent service. Your satisfaction is our top priority, and we're glad you found the right product at a great price. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!"

Debbie Morgan

January 15, 2025

5 out of 5

"I have gotten great service. I have nothing but praise for the help I have gotten from this office. I really do appreciate the above and beyond service that I received."

We responded:

"Hey Debbie! Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our agency. Your appreciation means a lot to us, and it's our goal to provide the best support possible to all our clients. If you ever need anything else or have further questions, please don’t hesitate to reach out. We look forward to serving you again!"

Angel Girl J

December 26, 2024

5 out of 5

"Erica was such a pleasure to do business with!! This office personnel is simply amazing!!!"

We responded:

"Hey Angel! Thank you so much for your kind words. Erica is a great asset to our team. We thank you allowing us to serve you as we continue to thrive in excellent customer service and care. We look forward in continuing to assist you with your insurance needs."

Sanai Williams

December 15, 2024

5 out of 5

"I absolutely love Natacha Jocelyn's Agency! Conswella is awesome and always super helpful when it comes to my billing needs. She and her team provides excellent customer service each and every time. I recommend them to everyone who needs insurance services!"

We responded:

"Hey Sanai! Thank you so much for your review! Providing excellent customer service is our top priority, and it's wonderful to know that our efforts are making a positive impact. We appreciate your recommendations and look forward to continuing to serve you and your insurance needs!"

Betty Lancheros

December 11, 2024

5 out of 5

"Trustful agency! Erika has been our agent and is always there when we need it. She is very professional and kind, and she always answers all our questions. Thank you, Erika, you are awesome 👌!"

We responded:

"Thank you so much for sharing your positive experience! Having a professional and supportive agent like Erica makes a huge difference. She is a great asset to our team. We look forward in continuing to provide you with great service."

Maelecheia Thompson

November 29, 2024

5 out of 5

"I had a great experience working with Ms. Rosado on life insurance policies. She was very patient, answering all of my questions, following up to complete the health questionnaires, and just overall being professional. Customer service is a dying art these days, and receiving good service makes you feel valued as a customer. I appreciate her time and effort."

We responded:

"Hey Maelecheia! Thank you so much for your review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "

Keianna Spearman

November 7, 2024

5 out of 5

"Erica Hooper is great. She responded with a quote that saved me money for the same coverage I had before and answered all my questions. She also helped me with getting a defensive driving discount."

We responded:

"Hey Keianna! It's awesome to hear that we were able to help you save in coverages. We know that it's a relief when we have also been able to address all of your questions and concerns. Erica is a great asset to our Team. We are happy that you've had a smooth process with our agency. We look forward in continuing to serve you in the future. "

Rich Sparks

October 21, 2024

5 out of 5

"Natasha has a five star operation!! One of the greatest reasons is Erica on her staff. All of Natasha's staff are super stars in the insurance business!!! Kudos to all of you!!!"

We responded:

"Hey Rich! Thank you so much for your kind words and 5 stars! Erica is definitely a great asset to our team. Our agency takes pride and priority in providing exceptional service. Your review proves that we are on track! We look forward to serving you more in the future."

Aquana Raffington

March 19, 2025

5 out of 5

"I found Natasha’s agency over five years ago by simply searching for Black-owned insurance agents in Gwinnett County, and it was one of the best decisions I’ve made. She is an amazing agent—knowledgeable, dedicated, and truly invested in her clients. From auto and home insurance to business policies, Natasha has always provided top-tier service. What really sets her apart is her personal touch. She went above and beyond to accommodate my schedule, even coming out to give my entire family quotes on life insurance policies. But she doesn’t do it alone—her team of agents is just as professional, helpful, and knowledgeable. They never act like they know it all, but they always find the best solutions. The level of care and attention to detail is unmatched—Natasha’s agency isn’t just about policies; it’s about support and peace of mind. They even call personally on our birthdays! If you’re looking for an insurance agency that genuinely cares, look no further. Natasha’s agency is truly a lifeline. I Love my agent --- Let me know if you want to tweak anything!"

Juanita Pryor

February 25, 2025

5 out of 5

"Erica was SUPER helpful & patient with me through my entire process. Leaving a previous company I had a lot of questions. Finally I made the change & I’m more than happy with the outcome! Now apart of the State Farm Fam!! Thanks again Erica!"

We responded:

"Hey Juanita! Thank you so much for your great review! We're excited to hear that Erica was able to assist you and make your transition smooth and enjoyable. It’s great to know that you feel at home as part of the State Farm family now. If you have any more questions or need further assistance, don’t hesitate to reach out. Welcome aboard!"

Carla Fisher

February 24, 2025

5 out of 5

"FIRST CLASS SERVICE! Natacha Jocelyn and her staff at State Farm are OUTSTANDING! I always have a Positive experience with Natacha and her Team. They are Kind, Professional, Thorough, Courteous, Knowledgeable, and Genuinely care about their Client’s needs and concerns. I feel VALUED and they make you feel like you are apart of the State Farm Family. Thank you Natacha and Staff for providing Excellence. I would highly recommend their services. ~ Carla Fisher"

We responded:

"Hey Carla! Thank you so much for your wonderful review! We are so happy to hear that you had such a positive experience with our team. Your kind words about our professionalism, knowledge, and dedication truly highlight what we strive for in our service. We love that you feel valued and part of our family because you truly are! Your recommendation means a lot to us, and we look forward to continuing to serve you in the future!"

Theodore

February 3, 2025

5 out of 5

"My experience with State farm was calming and gratifying just knowing that my question were answered accurately with such professionalism I was pleased to the highest scale I worked with Conswella Smith her quick thinking and just knowing what to do was on a very elite level so oh yes I am most definitely a State farm fanatic Natacha Jocelyn you guys rock"

We responded:

"Hey Theodore! Thank you so much for taking the time to share your wonderful experience with Conswella! We’re thrilled to hear that your questions were answered professionally, and that your process went smoothly. Conswella truly exemplifies the high standards we strive for, and it’s fantastic to know that she made such a positive impact on your experience. We appreciate your support and are grateful to have you as a part of the State Farm family. If you ever need assistance in the future, don’t hesitate to reach out!"

Ava Henderson

January 16, 2025

5 out of 5

"You deserve more stars!!! PHENOMENAL service. Donna thank you for sticking with me through the ups and downs of my home closing and adjusting to everything the attorney and loan officer asked for. Communication is key and attention to detail is everything and on just those two principles alone, 10 out of 10, definite recommendation."

We responded:

"Hey Ava! Thank you so much for your wonderful review! We are truly glad to hear that you had a phenomenal experience with Donna. She truly embodies our commitment to exceptional service, and it’s great to know that her support made a difference during your home closing process. We appreciate your recognition of our communication. It's crucial in ensuring everything goes smoothly. Your recommendation means the world to us, and we wish you all the best in your new home! If you ever need assistance in the future, don’t hesitate to reach out."

Mememe

January 15, 2025

5 out of 5

"Hello everyone. I will start by saying I really don't write reviews, but I just have to do this today. I have been with Natasha for over 10 years and the service has always been top tier phenomenal. Her personal touch and service to not just me but the community is like rare gems. But the top tier service doesn't start or stop with her, her team is amazing as well, one in particular Mrs. Raquiayah is one of true wisdom and kindness. You can hear her smile over the phone and she is the epitome of joy. Natasha and her team are responsive, honest , and always aims to provide the best solution to any lifestyle and budget. It is very rare to find consistancy in high quality customer service but they show it is not impossible because they perform excellent service everyday. I can go on and on about this amazing team but you should not just take my word, give them the opportunity to show you that great customer service stil exist. They don't see you just as a customer but as family and friends. Blessings to Natasha and her team, may they flourish and prosper beyond measure as they keep being blessings to others. Seven P."

We responded:

"Thank you so much for taking the time to share such a heartfelt review! We are truly honored to have had the opportunity to serve you for over 10 years. We truly have incredible team members, and it warms our hearts to hear how their dedication and personal touch have made a difference in your experience. Your kind words about our commitment to providing exceptional customer service mean the world to us. We strive to treat each client like family, and it's wonderful to know that we've succeeded in doing so with you. We appreciate your support and trust, and we look forward to continuing to serve you and the community for many more years to come. Thank you again for your blessings and encouragement!"

Georgia

December 24, 2024

5 out of 5

"Very patient with my questions and the time frame I needed."

We responded:

"Hey Georgia! Thank you so much for your review. It's good to know you had a great experience. Our goal is always to provide great service within a timely fashion. We look forward in continuing to serve your insurance needs! "

Shena Decquir

December 13, 2024

5 out of 5

"Ruquiayah was so very helpful!! I absolutely love Natacha Jocelyn and her State Farm associates! If I could submit a 10 star review rating I most definitely would do so! Natacha has been an absolute Godsend to my husband and I. She and her team are well knowledgeable and has the best personality and customer service that we’ve ever dealt with from an insurance agent. I highly recommend anyone to contact Ruquiayah or any other agent here with ANY & ALL of your insurance needs. Thank me later😁I promise you won’t regret it! ⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️"

We responded:

"Thank you for sharing your positive feedback about our team! It's great to hear that we have provided excellent customer service and in handling your insurance needs. We appreciate your kind words. If you have any other questions or need further assistance, feel free to let me know!"

Hermena Cumbo

December 3, 2024

5 out of 5

"I absolutely am pleased with State Farm through Mrs. Hooper at Natasha’s office. Any questions I have regarding insurance is quickly answered and handled in a professional manner."

We responded:

"Hey Hermena! Thank you so much for your 5 Star review! We look forward to serving you at Natacha Jocelyn State Farm!"

BraDana Hurry-Clanton

November 20, 2024

5 out of 5

"From the sound of Ms Donna's voice I was signed. She was through, patient and very professional. She gave me time to not feel rushed and wasn't pushy. I'm glad to be part of Natacha Jocelyn FSI Team. Thank you Ms Erica for completing the insurance process. This office staff is Top Notch...TY Professional Ladies. I will definitely recommend to anyone I know that's looking for insurance."

We responded:

"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Ms. Donna and Ms. Erica. Our team strives to provide a supportive and professional environment, and it's great to know that you felt valued during the process. Your recommendation means a lot to our team. Thank you again for your kind words and we look forward to serving you more in the near future."

Osa Gomez

October 30, 2024

5 out of 5

"Erica Hooper of the Natacha Jocelyn State Farm Agency was amazing. She went over every detail for an acceptable quote for our auto policy. The follow-up and attention to detail is top tier."

We responded:

"Hey Osa! Thank you so much for your kind words! We're thrilled to hear that Erica provided you with such exceptional service. Our team takes pride in ensuring every detail is covered, and it's great to know that she made a positive impression. We look forward in continuing to serve you in the future."